Guide to Squarespace Gift Card FAQs: Essential Information
Gift cards are a popular digital payment method for online stores. Here's everything you need to know about their functionality and management.
Basic Gift Card Features
- Digital-only format (no physical cards available)
- No expiration date
- Can cover taxes and shipping costs
- Not taxable upon purchase
- Multiple cards can be used per order
- Balance remains after partial use
- Cannot be customized or duplicated
Purchase and Redemption
- Customers proceed directly to checkout when buying
- Recipients receive codes via email
- Balance viewable at checkout
- Can combine with other payment methods
- Not available for subscription products
- Cannot be used through POS systems
Management and Restrictions
- Can be removed from store while maintaining validity of sold cards
- Currency cannot be changed after cards are created
- Balance cannot be added after purchase
- Cannot transfer between sites
- Remains valid if site temporarily expires
- Lost codes can be resent from Orders panel
Refunds and Returns
- Unused gift cards can be fully refunded
- Partial balances cannot be refunded
- Refunded purchases return balance to card
- Test purchases can be made and refunded to verify functionality
Special Considerations
- Discount codes don't apply to gift card purchases
- Customers can't schedule delivery timing
- Can't import gift cards from other platforms
- Multiple cards cannot be purchased in single transaction
- Not compatible with custom forms or fields
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