Gift Card Solutions: Comprehensive Guide

Gift cards are digital payment codes customers can use to purchase products in your online store. They function as a form of payment and can cover the total order amount, including taxes and shipping fees.

Key Features:

• Digital-only format (no physical cards)
• Never expire
• Can be used for multiple purchases until balance depletes
• Covers taxes and shipping costs
• No custom forms or fields supported

Purchasing and Usage:

• Customers are directed straight to checkout after clicking Buy
• Multiple gift cards can be used per order
• Split payments possible between gift card and credit card
• Gift cards cannot be used for subscription products
• Cannot be used in physical stores

Management and Limitations:

• Gift card values cannot be customized by customers
• Codes cannot be modified or customized
• Cards are non-transferable between sites
• Discount codes don't apply to gift card purchases
• Currency cannot be changed after selling gift cards

Refunds and Balance:

• Unused gift cards can be fully refunded
• Partially used cards cannot be refunded
• Refunds from purchases return to card balance
• Recipients receive balance information via email
• Lost codes can be resent through the Orders panel

Special Considerations:

• Gift card purchases are tax-exempt
• Cannot add value after initial purchase
• Valid even if site temporarily expires
• Cannot accept gift cards from other platforms
• Not available through point of sale systems

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