Digital Products Plan Cancellation Guide

Prepare your data before canceling:

• Export member profiles to .csv file
• Inform members about upcoming changes
• Note: Members will still appear in Customers and Subscribers filters

Two Cancellation Options:

1. Immediate Cancellation

• Immediately ends Digital Products plan
• No refund for remaining billing cycle
• Transaction fee increases to 9%
• Video storage limit reduces to 30 minutes

Steps for immediate cancellation:

1. Access Billing panel

2. Click Digital Products under Subscriptions

3. Select Cancel subscription

4. Confirm cancellation

5. Disable Auto-Renewal

• Plan continues until billing cycle ends
• Same changes apply at expiration
• Access Billing panel and disable Automatic Renew

30-Day Pause Period Effects:

• Pricing plans remain visible
• New subscriptions blocked
• Existing members retain account access
• Subscription charges stop
• All renewal dates show as Suspended

After 30-Day Pause:

• All subscriptions automatically cancel
• Customers receive cancellation notification
• Pricing plans remain visible but inactive

Refund Policy:

• Full refund for annual plans canceled within 14 days
• No refunds for monthly plans
• No refunds for annual plans after 14 days

Reactivation Process:

1. Open Billing panel
2. Click Select Plan

• Within 30-day pause: All settings restore automatically
• After 30-day pause: Members must re-subscribe

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