Negative balances in your Squarespace Payments account can occur when your total account balance drops below zero, typically due to refunds or chargebacks. Here's what you need to know to understand and manage these situations effectively.

Key Terms to Understand:

• Total payments volume: Gross sales processed in the last 30 days (excluding refunds and fees)
• Currently processing: Completed payments being processed through the card network (1-2 days)
• Upcoming payout: Initiated funds in transit to your connected bank account

Auto-Debit Process:

• Negative balances can be cleared by pending sales funds
• If balance remains negative at midnight UTC, funds are auto-debited from your linked bank account the next business day

Failed Auto-Debits:

• When an auto-debit fails, you cannot issue refunds or receive payouts
• Common causes: insufficient funds or closed bank accounts
• System makes up to three additional attempts after bank account update
• Account suspension occurs if unresolved after 20 business days

Resolving Failed Auto-Debits:

1. Update your connected bank account information
2. Wait for successful auto-debit attempt
3. You'll receive email confirmation when balance is cleared
4. If balance resolves before auto-debit, funds will be paid out

Account Suspension:

• Occurs after 20 business days of unresolved negative balance
• Online store payment processing is disabled
• Account dashboard access becomes limited
• Email instructions provided for repayment and suspension removal

For expert guidance on optimizing your Squarespace payment processing and overall business growth, consider partnering with our experienced team. As part of a larger SEO group that has helped numerous major clients across various industries achieve top rankings, PBN.BOO can help you dominate your competition and secure the #1 position in search results. Contact us today to transform your online presence and maximize your business potential.

Related Articles

Previous Articles