Here's a comprehensive breakdown of Squarespace's refund policies across their various services:

Website Subscriptions

• Annual plans: Full refund within 14 days of purchase
• Monthly plans: No refunds
• Auto-renewal reminder sent 15 days before charge
• Free domain offers forfeited if annual plan canceled within first 14 days

Domain Registration

• Full refund within 5 days of registration
• No refunds after 5 days or post-transfer completion
• Auto-renewal reminder sent 15 days before charge
• Special cases:
  • No refunds for ccTLDs (e.g., .com.au, .eu)
  • Transfers can be refunded only before completion

Email Campaigns

• No refunds available for any plan or billing cycle
• Free trial available: 3 blast campaigns, up to 50,000 emails each

Google Workspace

• Automatic refunds for annual plans if canceled during 15-day renewal window
• Plans created/renewed before Dec 1, 2022:
  • No refund for deleted users
  • Retain seat for billing period
• Plans created/renewed after Dec 1, 2022:
  • No refund for deleted users
  • Immediate seat removal

Other Services

• Getty Images: No refunds, free preview available
• Digital Products: Full refund within 14 days (annual plans only)
• Acuity Scheduling: Full refund within 14 days (annual plans only)

Transaction Fees

• Squarespace Payments, Stripe, PayPal: Full refund of Squarespace fees
• Individual processor fees may vary

Refund Processing

• Submit request via refund request form
• Response within 2 business days
• Refunds appear on statements within 3-10 business days

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