When discovering an unexpected charge from Squarespace (SQSP), it's important to understand potential reasons and take appropriate action. Here's what you need to know:

Common Reasons for Charges

• Pre-authorization charges ($0.00 or $1.00) when adding/updating payment methods
• Automatic renewal of existing subscriptions
• Multiple subscription charges (website, domain, or Google Workspace)

Identifying Your Charge

Charges appear as "Squarespace, Inc" or "SQSP" on bank statements, followed by a nine-digit invoice number (INV#).

To Find Charge Details:

For Website Subscriptions:

1. Visit your Squarespace dashboard
2. Open Billing panel
3. Select site and click Invoices
4. View most recent charge

For Domain-Only Subscriptions:

1. Access domains dashboard
2. Select domain
3. Click Billing > Invoices
4. Review latest charge

Managing Subscriptions

Remember that all Squarespace subscriptions are independent and must be canceled separately:

Website Subscriptions:

• Cancel immediately to take site offline
• Disable auto-renewal for gradual expiration
• Request refund if eligible

Domain Subscriptions:

• Delete within first 5 days for refund
• Disable auto-renewal to prevent future charges

Google Workspace:

• Billed per user (monthly/annually)
• Cancel through Google Workspace billing panel

Before Disputing Charges

Always verify the charge before filing a bank dispute, as this may result in service interruption. Contact Squarespace support with your invoice number for assistance.

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