Managing payments and subscriptions for Acuity Scheduling is straightforward when you understand the key aspects. Here's what you need to know:

Subscription Basics

• Acuity offers three subscription tiers with different feature sets
• 14-day free trial available (Emerging subscription level)
• Subscriptions are separate from Squarespace website plans
• Monthly or annual billing options available

Pricing and Fees

• Choose from three different subscription levels
• Sales tax may apply based on location
• Additional fees include:
  • Payment processor fees (charged by processor)
  • SMS fees (standard rates apply to customers)

Managing Your Subscription

• View subscription details in the Payment menu:
  • Current plan
  • Activation date
  • Billing period
  • Renewal date
  • Auto-renewal status

Subscription Changes and Cancellation

• Change plans anytime
• Cancel subscription at any time
• Auto-renewal enabled by default
• 15-day reminder before annual renewals
• 15-day grace period for failed payments

Enterprise Solutions Available For:

• High appointment volume businesses
• Legal/compliance requirements
• Multiple account management
• Dedicated support needs
• More than 36 calendars

Payment Issues If payment fails:

1. 15-day grace period begins
2. Update card information anytime
3. Subscription expires after grace period
4. Customers cannot book until resolved

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