
How to Buy and Redeem Gift Cards: A Complete Guide
When purchasing a gift card, customers can choose to send the digital code via email to themselves or a recipient. The code can then be used as payment for any physical product, service, or downloadable item in your online store (excluding subscriptions).
How to Buy a Gift Card:
- Select the gift card and chosen value from the store page
- Proceed directly to checkout
- Choose delivery method:
- Email to Recipient: Enter recipient's name, email, message (80 char max), and sender's name
- Email to You: Enter recipient's name, message, and sender's name
- Complete checkout by entering billing information
- Gift card code will be delivered via email
How to Redeem a Gift Card:
- Enter the gift card code at checkout
- Gift card covers total order including taxes, shipping, and fees
- If order exceeds gift card value:
- Pay remaining balance with another payment method or gift card
- If order is less than gift card value:
- Remaining balance will display on receipt
- No additional payment needed
In-Person Redemption:
- Open the Squarespace app
- Tap Commerce > + icon
- Select "Apply Gift Card Code"
- Enter code and redemption amount
- Tap Redeem
- Both merchant and customer receive email receipts
Gift cards provide a convenient payment option while driving sales and customer engagement.
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