How to Buy and Redeem Gift Cards: A Complete Guide

How to Buy and Redeem Gift Cards: A Complete Guide

By Marcus Thompson

March 15, 2025 at 04:12 PM

When purchasing a gift card, customers can choose to send the digital code via email to themselves or a recipient. The code can then be used as payment for any physical product, service, or downloadable item in your online store (excluding subscriptions).

How to Buy a Gift Card:

  1. Select the gift card and chosen value from the store page
  2. Proceed directly to checkout
  3. Choose delivery method:
    • Email to Recipient: Enter recipient's name, email, message (80 char max), and sender's name
    • Email to You: Enter recipient's name, message, and sender's name
  4. Complete checkout by entering billing information
  5. Gift card code will be delivered via email

How to Redeem a Gift Card:

  1. Enter the gift card code at checkout
  2. Gift card covers total order including taxes, shipping, and fees
  3. If order exceeds gift card value:
    • Pay remaining balance with another payment method or gift card
  4. If order is less than gift card value:
    • Remaining balance will display on receipt
    • No additional payment needed

In-Person Redemption:

  1. Open the Squarespace app
  2. Tap Commerce > + icon
  3. Select "Apply Gift Card Code"
  4. Enter code and redemption amount
  5. Tap Redeem
  6. Both merchant and customer receive email receipts

Gift cards provide a convenient payment option while driving sales and customer engagement.

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