Digital Products Billing and Pricing Guide: Plans, Fees, and Management
Comprehensive guide to managing Digital Products payment plans and billing processes.
Digital Products plans require an active Squarespace website subscription and Administrator permissions. These plans complement your existing website subscription, offering reduced transaction fees and increased video storage.
Plan Compatibility:
- Personal
- Business
- Basic Commerce
- Advanced Commerce
Key Features:
- Customer accounts
- Custom domain payment processing
- Subscription discounting
- Enhanced Commerce features
Video Storage:
- Basic: 30 minutes included with all plans
- Additional storage available with premium Digital Products plans
- Storage monitor available in video upload interface
Choosing the Right Plan:
- Annual billing offers lower monthly costs
- Transaction fees apply to all pricing plans
- Higher-tier plans (Core and Pro) feature reduced transaction fees
- No visitor limitations for Digital Products access
Purchase Process:
- Access Digital Products panel
- Navigate to Products section
- Click Select Plan
- Choose billing cycle (monthly/annual)
- Select desired plan
- Enter payment details
- Confirm purchase
Plan Management:
- View plan details in Billing panel
- Review invoices
- Manage automatic renewal
- Change or cancel plans
- Update payment information
Failed Payments:
- 15-day grace period for payment resolution
- Option to update payment method during grace period
- Plan expires after 15 days without payment
- Transaction fees increase to 9% upon expiration
- Video storage reverts to 30-minute limit
- Re-subscription available while website remains active
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